NATIONAL CUSTOMER SERVICE ACCOLADES
Augusta Fine Homes was recognized recently by Avid Ratings for their excellent customer service, winning the Avid Benchmark Award.
The Avid Benchmark Award is awarded to builders that score among the top 25 per cent in Canada on the New Home Move-In Experience survey that is filled out by customers.
Now in its 18th year, the Avid Awards event is typically held annually as part of the Canadian Home Builders’ Association (CHBA) national conference, although this year the event was cancelled due to restrictions resulting from the COVID-19 pandemic.
Mike Plumton, Vice-President, Augusta Fine Homes, said the award is a significant achievement for the team.
“It’s an honour to be recognized for this award,” said Mike. “You can’t take them for granted, as they’re not easy to win. They act as a report card for us. We learn a lot from surveying our homeowners and we are always improving based on listening to their feedback. I would like to personally thank all of our homeowners for taking the time to fill out the survey.”
While this is the first time that Augusta Fine Homes Calgary has received the Avid Benchmark Award specifically, the company has received other Avid Awards in previous years – the Avid Diamond Award last year, and the Avid Gold Award the year before that.